BULK BILLING AVAILABLE, OPEN 7 DAYS

Albert Street Medical Facebook

Phone No07 5547 0222 
Fax No:      07 5547 0200 

Things You Should Know

Making An Appointment

Please phone 5547 0222 for an appointment. Reception will make every effort to ensure you have the opportunity to request your regular doctor of choice. Emergencies will always be given priority. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.

Telephone Enquiries

Patients can request to speak to their doctors with enquiries, although the doctor may not be able to respond immediately. Our nursing staff may be able to help with the enquiry, otherwise staff will pass the message to the doctor and they will return your call as soon as they can.

Feedback

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or staff. You may prefer to use our suggestion box or write to us. We take your concerns, suggestions and complaints seriously as it helps us to monitor and improve our performance and patient care. The Qld Health Quality & Complaints Commission is also available and their phone number is 07 3120 5999.

Fees and Billing Arrangements

Our doctors  bulk bill all patients.

 

After Hours Care & Home Visits

If you require urgent medical care after hours, the practice phones are diverted to National Home Doctor Service who arrange for a doctor to visit you in your home. If you have a current Australian Medicare card, all consultation visits will be bulkbilled. They have extended the area boundaries and will cover all areas including Tamborine and Beaudesert. National Home Doctor Service's number is 137425.

Our doctors will do home visits for regular patients who because of their medical condition are unable to attend the surgery.

Results, Recalls and Reminders

No results will be given out over the phone routinely by the reception staff. We would like all patients who have reports or results from tests to make an appointment with their doctor for these. Doctors will let staff know if they need to discuss your results. We also have a reminder system for routine health checks and treatments available. Please let our staff know if you would like a reminder.

Papsmear, Immunisation and Cervical Cancer Vaccination Registers

We participate in the above registers to assist in preventative health care. Please let us know if you do not wish to be on the register.

Your Privacy: Our Policy

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available to authorised members of staff and to others on your authorisation.

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Find Us

131-133 Albert Street, Logan Village 4207
Next door to Logan Village Pharmacy,
also open 7 days!
Fax: 07 5547 0200

07 5547 0222

(After Hours) National Home Doctor Service: 137425