BULK BILLING AVAILABLE, OPEN 7 DAYS

Albert Street Medical Facebook

Phone No07 5547 0222 
Fax No:      07 5547 0200 

Things You Should Know

Making An Appointment

Please phone 5547 0222 for an appointment. Reception will make every effort to ensure you have the opportunity to request your regular doctor of choice. Emergencies will always be given priority. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.

Telephone Enquiries

Patients can request to speak to their doctors with enquiries, although the doctor may not be able to respond immediately. Our nursing staff may be able to help with the enquiry, otherwise staff will pass the message to the doctor and they will return your call as soon as they can.

Feedback

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or staff. You may prefer to use our suggestion box or write to us. We take your concerns, suggestions and complaints seriously as it helps us to monitor and improve our performance and patient care. The Qld Health Quality & Complaints Commission is also available and their phone number is 07 3120 5999.

Fees and Billing Arrangements

Our doctors  bulk bill all patients.

 

After Hours Care & Home Visits

If you require urgent medical care after hours, the practice phones are diverted to National Home Doctor Service who arrange for a doctor to visit you in your home. If you have a current Australian Medicare card, all consultation visits will be bulkbilled. This service is available to the Yarrabilba area. National Home Doctor Service's number is 137425.

Our doctors will do home visits for regular patients who because of their medical condition are unable to attend the surgery.

Results, Recalls and Reminders

No results will be given out over the phone routinely by the reception staff. We would like all patients who have reports or results from tests to make an appointment with their doctor for these. Doctors will let staff know if they need to discuss your results. We also have a reminder system for routine health checks and treatments available. Please let our staff know if you would like a reminder.

Papsmear, Immunisation and Cervical Cancer Vaccination Registers

We participate in the above registers to assist in preventative health care. Please let us know if you do not wish to be on the register.

Your Privacy: Our Policy

What types of information do we collect?

Your doctor needs information about your past and present health in order to provide you with high quality care. Information is called “personal health information” if it concerns your health, medical history or past or future medical care and if someone reading it would be able to identify you.

This practice follows the Guidelines on Privacy in the Private Health Sector developed by the Office of the Federal Privacy Commissioner. This means that your personal health information is kept private and secure.

This practice has a written policy on how your personal health information is handled and it is available to all patients for inspection.

Where do we store your “personal health information”?

We store your personal health information in a medical record. Your doctor will do his/her best to make sure that your medical records:

  • Is accurate, comprehensive, well-organised and legible;
  • Is up to date;
  • Has enough information to allow another doctor to care for you;
  • Does not contain offensive or irrelevant comments about you;
  • Contains a summary of your care;
  • Can be used to remind you, with your permission, to return for follow up, check-ups and reviews.

Your doctor will only collect information that is relevant to your medical care. If you are uncertain as to why information is being requested, ask your doctor.

Providing your information to other doctors

The doctor(s) in this practice respect your right to decide how your personal health information is used or disclosed (for example to other doctors). In all but exceptional circumstances, personal information that identifies you will be sent to other people only with your consent. Gaining your consent is the guiding principle.

Sometimes it is important that other people are involved in your care, such as other doctors, and they are informed of relevant parts of your medical history so they can best care for you.

After discussion with you, your doctor will write a letter to the other doctor, which will either be posted or given to you to take to them. If you have any concerns about this discuss them with your doctor.

In most group practices, it is customary for all doctors in the practice to have access to all the medical records. If you have any concern about other doctors at this practice being able to see your records discuss your concerns with your doctor.

Do we ever give your “personal health information” to other people?

We consider that patients attending this practice expect that information provided will be used only to assist in managing their health care.

We also consider that patients would reasonably expect that selected personal health details will be disclosed to other health services directly involved in providing a health service to the individual.

Unless you would reasonably expect it, your doctor will not disclose your personal health information to a third party unless:

  • You have consented to the disclosure; or
  • This disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent. For example, you might be unconscious after an accident; or
  • Your doctor is legally obliged to disclose the information (e.g. notification of certain infectious diseases or suspected child abuse, or a subpoena or court order).
  • The information is necessary to obtain Medicare payments or other health insurance rebates; or
  • This disclosure is necessary for the doctors in the practice to carry out a review of their practice for the purpose of improving the quality of care provided and the activity has been approved under Commonwealth or State legislation or by a medical college. This provides safeguards to protect the confidentiality of the information provided; or
  • There is an overriding public interest in the release of the information

In any of the above cases only information necessary to achieve the objective will be given.

If you are concerned about any related use of disclosure of your personal health information you should speak to your GP (or practice staff, if appropriate) about your concerns.

How do you access your “personal health information”?

You have access to the information contained in your medical record. We believe that sharing information is important for good communication between you and your doctor and for good health care. Information in your record can be provided to you by way of an accurate and up to date summary of you care, for instance if you are moving away and are transferring to a new doctor. Do not hesitate to ask your doctor if you want a summary of your care for any reason. If you request a summary or direct access to your full medical record your doctor may need to take out any information provided by others on a confidential basis.

Your doctor will also need to consider the risk of any physical or mental harm to you or any other person, which may result from disclosure of your health information. There are sometimes circumstances in which access may be denied however you will be advised of the reasons if this is the case. In most circumstances, however, your doctor will be please to provide a full explanation of the health summary or medical record provided.

A small but reasonable administration fee may be charged to provide such access as well as time with your doctor.

What happens if you feel that the information in your record is wrong?

If you find that the information in your record is not accurate, complete or up-to-date, you can request to have it corrected. The doctor may update it via a note or additional information in your records.

We don’t recommend erasing information from your record as this may cause it to be incomplete.

 

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Find Us

131-133 Albert Street, Logan Village 4207
Next door to Logan Village Pharmacy,
also open 7 days!
Fax: 07 5547 0200

07 5547 0222

(After Hours) National Home Doctor Service: 137425